Contact Us
Last updated: 2026-05-04
Telegram (Fastest)
The fastest way to reach us is our Telegram support channel — tap the "Chat with support" button on our homepage, or open https://t.me/+_aTuIH6v6OkzMmM1 directly. Available in English, Hindi, Arabic, and Spanish, with fast replies during active hours. Most issues resolve in one short conversation.
Email Support
For non-urgent inquiries or detailed issue reports, email support@celebboost.com. Response time: 1-4 hours during business hours, up to 24 hours outside. Include your order ID and a detailed description of the issue for fastest resolution.
Specialized Email Channels
For specific topics, use these direct channels: privacy@celebboost.com (data requests, GDPR), disputes@celebboost.com (refund disputes, escalations), partnerships@celebboost.com (affiliate, B2B partnerships), press@celebboost.com (media inquiries, interviews).
Response Time Expectations
Telegram: usually within minutes during active hours. Email general support: 1-4 hours during business hours. Email specialized channels: 24-48 hours. Urgent order issues are auto-prioritized in our queue based on impact (e.g., delivery failures get immediate attention).
What to Include in Support Requests
For fastest resolution, please include: (1) Your order ID (format: CB-YYYYMMDD-XXXX from your order confirmation email). (2) Specific description of the issue (incomplete delivery, drops, account problem). (3) Screenshots if relevant (especially for delivery quality concerns). (4) Preferred resolution (refill vs refund vs other).
Languages
Telegram support: English, Hindi, Arabic, Spanish. Email: the same plus Portuguese, French, and German (longer response windows). For other languages, English with translation tools usually works fine — our team is patient with language barriers.
Business Hours
We operate 24/7 globally via a distributed support team spanning all time zones. Our Telegram channel and email queue are monitored around the clock, with priority for urgent order issues. There is no "after hours" — we're here whenever you need us.
Social Media
Follow us on social channels for product updates, promotional offers, and customer success stories: @celebboost on Instagram, TikTok, and Twitter. DMs on social media aren't monitored as fast as Telegram or email — please use those for time-sensitive issues.
Frequently Asked Questions
What's the fastest way to reach support?
Our Telegram support channel — fast replies during active hours, in EN/HI/AR/ES. Tap "Chat with support" on our homepage, or open https://t.me/+_aTuIH6v6OkzMmM1.
Do you offer phone support?
Not currently — Telegram and email are our channels. They produce written records both parties can reference later, which is especially useful for order and refund discussions.
Can I escalate an unresolved issue?
Yes — email disputes@celebboost.com for senior support escalation. Senior team reviews within 48 hours and provides a written decision. Escalation is reserved for issues where standard support resolution doesn't meet expectations.
Do you respond on weekends?
Yes — we cover weekends and holidays. Telegram and email are monitored every day, with urgent order issues prioritized regardless of the day.