Contact Us
Last updated: 2026-05-04
Live Chat (Fastest)
Our 24/7 live chat is the fastest way to reach us. Sub-5-minute response time. Available in English, Hindi, Arabic, and Spanish. Click the chat bubble in the bottom-right of any Celebboost page to start a conversation. Most issues resolve within 5-10 minutes.
Email Support
For non-urgent inquiries or detailed issue reports, email support@celebboost.com. Response time: 1-4 hours during business hours, up to 24 hours outside. Include your order ID and detailed description of the issue for fastest resolution.
Specialized Email Channels
For specific topics, use these direct channels: privacy@celebboost.com (data requests, GDPR), disputes@celebboost.com (refund disputes, escalations), partnerships@celebboost.com (affiliate, B2B partnerships), press@celebboost.com (media inquiries, interviews).
Response Time Expectations
Live chat: under 5 minutes 24/7. Email general support: 1-4 hours. Email specialized channels: 24-48 hours. Urgent order issues are auto-prioritized in our queue based on impact (e.g., delivery failures get immediate attention).
What to Include in Support Requests
For fastest resolution, please include: (1) Your order ID (format: CB-YYYYMMDD-XXXX from your order confirmation email). (2) Specific description of the issue (incomplete delivery, drops, account problem). (3) Screenshots if relevant (especially for delivery quality concerns). (4) Preferred resolution (refill vs refund vs other).
Languages
Live chat: English, Hindi, Arabic, Spanish (sub-5-min response in all). Email: above plus Portuguese, French, German (longer response windows). For other languages, English with translation tools usually works fine — our team is patient with language barriers.
Business Hours
We operate 24/7 globally. Live chat coverage spans all time zones via distributed support team. Email queue is monitored 24/7 with priority for urgent issues. There is no "after hours" — we're always here.
Social Media
Follow us on social channels for product updates, promotional offers, and customer success stories: @celebboost on Instagram, TikTok, and Twitter. DMs on social media aren't monitored as fast as live chat or email — please use those for time-sensitive issues.
Frequently Asked Questions
What's the fastest way to reach support?
Live chat — under 5-minute average response, 24/7 in EN/HI/AR/ES. Click the chat bubble on any Celebboost page.
Do you offer phone support?
Not currently — live chat and email are our channels. Live chat's sub-5-minute response is faster than typical phone hold queues, and produces written records both parties can reference later.
Can I escalate an unresolved issue?
Yes — email disputes@celebboost.com for senior support escalation. Senior team reviews within 48 hours and provides written decision. Escalation reserved for issues where standard support resolution doesn't meet expectations.
Do you respond on weekends?
Yes — 24/7 coverage including weekends and holidays. Live chat sub-5-minute response time is consistent regardless of day or time.