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Most questions are already in the FAQ: delivery times, drops, refunds, tracking.
Read the FAQ
Before you write
the four things we get asked most
Delivery has not startedOrders start within 0–1 hour of payment confirming. Open your order page first: if it says Paid, it is queued; if it says In progress, it is running.
The count droppedPress Claim warranty on the order page. We measure the drop and refill it free within the warranty window, no message needed.
Payment or refundPaid but the order still says awaiting payment? Crypto confirmations can take a few minutes. Refund rules are on the refund policy page.
Wrong link or private profileMake the profile public and message us the order id with the correct link. Delivery cannot start on a private page.
