Track your order
Every order has a private page. Open it with the order id from your confirmation email plus the email you used at checkout.
Live progress
Email updates
Warranty claims
or
Live Delivery started
1,000 / 1,000
What your order page shows
Live progressThe count when you ordered, the count now and how much is left, refreshed as delivery runs.
Status timelineEvery step with a time: paid, started, completed. The same events we see, nothing hidden.
Warranty in one tapIf the count drops inside the warranty window, press Claim warranty there and the refill is sent automatically.
What the statuses mean
Awaiting paymentWe are waiting for the payment to confirm. Unpaid orders expire on their own.
PaidPayment confirmed; delivery is being handed over, usually within the hour.
In progressDelivery is running. Gradual by design, so the count climbs over hours or days.
CompletedThe full amount arrived. We recorded the count, and the warranty clock starts here.
PartialMost arrived but delivery stopped early, usually because the link went private. The undelivered part is refunded.
RefundedThe order was refunded, in full or for the undelivered part.
Still can't find it?Message support and we will find it for you.
Support
